Director of Customer Experience+34% typical comp change · ~3.0y typical
75% of observed moves out of Customer Experience Manager go here (4,200 careers)
progressionconfidence high4,200 careers84% of observed exits move upward from there
Observed career paths · customer_experience_research
Where does a Customer Experience Manager go next?
6 observed directions, from real career histories. Percentages are the share of people who made each move; the count is how many careers each number rests on. This is the generic map. No aspiration, no filler.
Typical advancement
Chief Customer Officer+92% typical comp change · ~3.0y typical
25% of observed moves out of Customer Experience Manager go here (1,400 careers)
executive stepconfidence high1,400 careersno observed onward moves above the evidence floor
Specialist path
Director of Member Services+15% typical comp change · ~7.0y typical
reachable via Director of Customer Experience. 3% joint share of observed careers
progressionconfidence moderate210 careers88% of observed exits move upward from there
Director of People+10% typical comp change · ~7.0y typical
reachable via Director of Customer Experience. 3% joint share of observed careers
progressionconfidence moderate180 careers93% of observed exits move upward from there
Director of Operations+15% typical comp change · ~7.0y typical
reachable via Director of Customer Experience. 3% joint share of observed careers
progressionconfidence moderate180 careers93% of observed exits move upward from there
Higher-growth opportunity
Director of Subscription Operations+39% typical comp change · ~7.0y typical
reachable via Director of Customer Experience. 3% joint share of observed careers
progressionconfidence moderate210 careers84% of observed exits move upward from there